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Boutique Endodontic Practice | Full-Time

We are a endodontic speciality practice located in the east end of downtown Toronto committed to providing exceptional, patient-centred care in a calm and relaxing environment. We are looking for a reliable, friendly, and professional Dental Receptionist/Treatment Coordinator who can keep the day running smoothly and contribute to the growth of our practice. This is an excellent opportunity for an experienced dental receptionist/assistant who enjoys working in a smaller, collaborative specialty practice and takes pride in creating an exceptional patient experience.

Schedule:

Monday-Thursday 9 - 6 pm or close.
Friday 9-5 pm (flexible).
Saturday (optional).

Compensation:

Based on experience and qualifications guided by ODA and ODAA wage report.

Additional incentives after probationary period.
Health spending account.
Access to ODA extended healthcare or Medcan year long care.
Uniform and footware spending allowance.
Free onsite-parking.
Sick days.

Responsibilities:

Manage the front desk, including patient registration, check-in/check-out, scheduling, phones, and EMR.
Greet patients and provide a warm, professional, and reassuring experience from start to finish.
Take payments and assist with basic bookkeeping.
Review radiographs and treatment information to prepare accurate estimates.
Prepare and submit insurance estimates and claims.
Communicate treatment and appointment information clearly and professionally.
Conduct post-treatment comfort calls and patient follow-up.
Coordinate referrals and maintain strong communication with referring offices.
Proactively maintain referring-office relationships through regular updates, follow-ups, referral events, and other initiatives.
Maintain efficient scheduling, patient flow, and daily production.
Work closely with the clinical team and anticipate where support is needed.
Manage multiple priorities and resolve day-to-day issues independently.
Complete administrative duties including scanning, photocopying, filing, and data entry.
Maintain a clean, organized, and welcoming reception area.
Follow all applicable privacy, confidentiality, IPAC, infection prevention and control, and workplace safety standards.

Requirements:

Several years of dental reception experience; endodontic or specialty experience is an asset.
Certified Dental Receptionist or Dental Assistant certification preferred.
Proven ability to independently work as a treatment coordinator/senior administrator.
Well-versed in CDCP and private dental insurance, including preparing estimates and processing claims.
Proficient in dental scheduling, patient registration, EMR, treatment estimates, and insurance claims.
Strong computer skills, including dental software/EMR, Excel, and touch typing.
Excellent communication, organization, and interpersonal skills.
Reliable, punctual, and dependable.
Lives within a reasonable commuting distance and has reliable transportation.
Able to multitask, prioritize, problem-solve, and maintain efficient office flow.
Warm, professional, and genuinely patient-centred.
Takes initiative, demonstrates accountability, and follows through.
Confident communicating with patients, referring dentists, and dental offices.
Able to work effectively in a small team and step in wherever needed.

References Required

Two references from previous employers are required as part of the application process. Please submit your resume to info@riverstreetendo.ca along with a brief introduction outlining your experience and why you feel you would be a good fit for our team. Please include contact information for two previous employers who can provide professional references.

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